This privacy statement is issued by Molecaten
. Our current company information can be found here
When you book a holiday with us, visit our website or use some of the park facilities, we sometimes need to use and store your personal information. This privacy statement explains how we do this, why we do it and what your rights are.
Purpose and personal information
Molecaten has the following reasons (purpose) to use your personal information.
Making a booking with one of our parks:
When you book a stay or seasonal pitch at one of our parks, we store the following information:
During your stay:
- Name and address
- Date of birth
- Telephone number and e-mail address
- Bank account number
- Duration of stay
- Information about extra guests
- Possible pets
When you stay at one of our locations, you may use facilities for which we register extra personal information, such as:
- Storage of personal information when you order a WiFi-code.
- Camera surveillance (surveillance footage of our holiday parks)
- Local (booking) forms, e.g. an application
We offer various contact options before, during and after your stay:
If you sign up to our newsletter:
- Online contact via our website or e-mail
- By telephone or text messages
- At the reception
We store your e-mail address when you sign up to our newsletter via our website.
To register and deal with any complaints:
If you are dissatisfied you can file a complaint per e-mail which we will try to solve. In order to do so, we need to register your name and contact details, e-mail address, telephone number and booking number.
Molecaten has an online newsletter for which you can sign up.
We also use Facebook and Instagram for marketing purposes. Users of these platforms can send messages and leave likes and reviews, etc. Molecaten uses Facebook and Instagram feedback to further improve our range and facilities.
Surveys and customer satisfaction:
For Molecaten it is very important to hear your experiences. We do this through customer satisfaction surveys and questionnaires. In that context, we register your name, e-mail, reserved location and your experiences.
Legal reasons for use of personal data
The AVG obliges us to clarify the reasons (principles) why we need to store and process personal data. For Molecaten, the principles are that we:
- In order to enter into an agreement, need to save your details, for example when you make a reservation with us for a holiday or a reservation for a seasonal pitch;
- Based on your consent, can use personal data, such as when you subscribe to the newsletter;
- Have a legitimate business interest in using personal data from you, for example when you receive a personal welcome folder with your name on it upon arrival or when we ask you to participate in a customer satisfaction survey;
- Have to comply with a legal obligation, such as when the tax authorities ask Molecaten to provide access to all payments received in a quarter.
For our services it is necessary to engage suppliers and other parties who sometimes receive your personal data from us. With all of these parties (officially mentioned 'processors') we enter into a contract that regulates how the personal data is used and secured, and that contract confirms that processors are not permitted to use personal data for their own purposes. For the record, Molecaten never provides data to third parties for commercial purposes.
Molecaten devotes a great deal of attention to adequately securing the company and personal data that we store. The measures we take to this end are appropriate for the risk of these data being lost or otherwise used unintentionally.
How long will data be kept
Molecaten retains data for as long as it is necessary to achieve the objectives mentioned above, which therefore differ from one category to another. We then remove or anonymise the relevant data.
The AVG offers individuals extensive rights with regard to their personal data. You may ask us to inspect, to receive a copy, to correct these data if they contain errors or are incomplete, to delete personal data, to object in some cases to Molecaten processing your data and even to transfer your data electronically to another party. You can invoke all these rights by sending Molecaten an e-mail to firstname.lastname@example.org
. You will receive a response within 4 weeks at the latest.
If you have any questions or complaints about the way in which Molecaten handles your personal data, you can also send an e-mail to the e-mail address above. We will then try to find a solution to your question or complaint. Should you still have the impression that Molecaten has not dealt with your question or your personal data properly, you can always submit a complaint to the Dutch Privacy Authority via this link